This Data Retention and Deletion Policy (this "Policy") describes the periods for which Renvie ("we", "us" or "our") retains the categories of data processed in connection with the Renvie websites, applications and related services, including Renvie AI (collectively, the "Service"), and the means by which you may delete such data. This Policy supplements the Renvie Privacy Policy. Capitalized terms used but not defined in this Policy have the meanings given to them in the Privacy Policy or the Renvie Terms of Service.
1. Retention Periods
1.1 Subject to Sections 3 and 4, Renvie retains each category of data set forth below for the period specified:
| Category of Data | Retention Period |
|---|---|
| Records, uploaded files, properties, saved calculator scenarios and settings | Until deleted by you or until deletion of your account |
| Receipt photographs and other files added to fill in a single transaction | Not retained. Deleted from the Service as soon as the transaction details have been read from them and, if reading never takes place, no later than twenty-four (24) hours after upload |
| Bank statement files | OFX, QFX and QBO files: retained with the account number truncated to its last four (4) digits. PDF files: not retained; the file is processed on your device and only the extracted transaction lines are stored. CSV files: retained as uploaded |
| Renvie AI conversations | Until the earlier of (a) deletion by you or (b) thirty (30) days without activity |
| Daily usage counts (Renvie AI questions and tokens) | For so long as your account exists |
| Security and error logs maintained by our hosting provider | For a limited period |
| Backups maintained by our hosting provider | Overwritten in accordance with the provider's standard backup rotation |
| Support correspondence | Up to two (2) years |
1.2 The periods stated above are maximum periods for active systems, except where a longer period is required or permitted under Section 4.
2. Deletion Controls
2.1 You may delete data through the following controls within the Service:
| Data to Be Deleted | Location of Control |
|---|---|
| An individual record, or multiple records with the option to undo | The menu associated with the relevant record |
| All records and files ("Delete data"), including saved calculator scenarios | Settings, Data |
| All Renvie AI conversations | Settings, AI |
| Your entire account | Settings, Account, Delete account (desktop and phone websites), or More, Account, Delete account in the iPhone app. Before deletion, we offer you the opportunity to download your data, and we may require you to re-authenticate |
2.2 If you are unable to sign in, you may request deletion of your account by sending an email to legal@renvie.app from the email address associated with your account, with "Delete my account" in the subject line. We may take reasonable steps to verify your identity before acting on any such request.
3. Effect of Account Deletion
3.1 Upon deletion of your account, Renvie promptly deletes your records, files, Renvie AI conversations, settings and authentication credentials, and clears the copy of your data stored on the browser from which the deletion is made.
3.2 Copies residing in backups maintained by our hosting provider are deleted in accordance with that provider's standard backup rotation and are not restored to active systems except as necessary for disaster recovery.
4. Data Retained Following Account Deletion
Notwithstanding Section 3, Renvie may retain the following after the deletion of your account:
(a) your access-request entry (your email address and the date of your request to join), for up to two (2) years, for the purpose of preventing repeated abuse;
(b) usage counts that are no longer linked to you;
(c) administrative log entries relating to actions taken with respect to your account, for up to two (2) years, for security purposes; and
(d) any information that Renvie is required to retain under applicable law, or that is reasonably necessary to establish, exercise or defend legal claims.
5. Amendments
We may amend this Policy from time to time. The date at the top of this Policy indicates the date of the most recent revision.