This page sets forth the channels through which users of the Renvie websites and iPhone application (collectively, the "Service") may contact Renvie ("we" or "us").
1. Support Channels
1.1 Renvie AI. Renvie AI can provide guidance on every screen and task within the Service. Renvie AI is a beta feature; its responses may be inaccurate or incomplete, must be independently verified, and do not constitute financial, tax, legal or investment advice. Renvie is working to improve its accuracy but does not guarantee any response.
1.2 Problem Reports. Select Report an issue in the Renvie AI menu, or in Settings under Help and troubleshooting. The Service prepares a summary containing the technical details required to investigate the problem, which you may review, copy or send to us with Send report (signed in), or email to legal@renvie.app.
1.3 Email Support. legal@renvie.app. We endeavor to respond within two (2) business days.
2. Specific Requests
| Request | Channel |
|---|---|
| Privacy requests (access, download, correction or deletion of personal information) | Settings, or email to legal@renvie.app with "Privacy request" in the subject line. See the Privacy Policy |
| Security vulnerabilities | A problem report (Section 1.2), or legal@renvie.app. See the Security and Responsible Disclosure Policy |
| Accessibility assistance | A problem report (Section 1.2), or email to legal@renvie.app with "Accessibility" in the subject line. See the Accessibility Statement |