This Data Use Policy (this "Policy") describes the limited circumstances in which Renvie ("we", "us" or "our") uses data to maintain and improve the Renvie websites, applications and related services, including Renvie AI (collectively, the "Service"). This Policy supplements the Renvie Privacy Policy and forms part of the Renvie Terms of Service. Capitalized terms used but not defined in this Policy have the meanings given to them in the Privacy Policy or the Terms of Service.
1. Definitions
For purposes of this Policy:
(a) "Service Data" means the records, uploaded files, receipt photographs, Renvie AI conversations and settings that you store in or submit to the Service.
(b) "Usage Data" means records of discrete interactions with the Service of the kind described in Section 3.1(a), associated with a randomly generated identifier rather than with your name or email address.
(c) "De-identified Information" means information that cannot reasonably be used to infer information about, or otherwise be linked to, an identified or identifiable individual or account.
(d) "Aggregate Data" means information that relates to a group or category of accounts, from which individual identities have been removed, and that is not linked or reasonably linkable to any individual or account.
2. Scope
This Policy governs the use of data for the purposes of analyzing, maintaining, securing and improving the Service. It does not limit the processing of data that is necessary to provide the Service to you, which is governed by the Privacy Policy.
3. Categories of Data Used for Product Improvement
3.1 Renvie uses only the following categories of data for product improvement purposes:
(a) Usage Data. Records of discrete events, such as the completion of an import, the opening of a calculator or a change to a chart, together with the time of the event rounded to the hour and the type of device used (phone, computer or the iPhone application). Usage Data is associated with a randomly generated identifier and does not include your name, email address, amounts, addresses, tenant names, file contents or any text that you enter.
(b) Aggregate Data. Ninety (90) days after collection, Usage Data is converted into daily totals (for example, the total number of imports completed on a given day), and the underlying event records are deleted.
(c) Renvie AI Performance Metrics. The number of questions submitted to Renvie AI, response times and the occurrence of failed responses.
(d) Problem Reports. The content of any problem report that you submit, together with the technical details attached to it.
(e) Error Records. Where a malfunction occurs, a record of the step that failed and the version of the Service, excluding the content involved.
3.2 Renvie AI is a beta feature. Its outputs may be inaccurate or incomplete, must be independently verified by you, and do not constitute financial, tax, legal or investment advice. The data described in Section 3.1(c) is used in our ongoing efforts to improve the accuracy of Renvie AI; however, Renvie makes no guarantee as to the accuracy of any output.
4. Limitations on Access to Service Data
4.1 Renvie does not access or use Service Data for product improvement purposes.
4.2 Renvie personnel may access Service Data only (a) where you request assistance with a specific matter, (b) where required by applicable law or legal process, or (c) where necessary to prevent or address abuse of the Service or a threat to its security. Any such access is limited to the minimum necessary for the applicable purpose.
4.3 Actions taken through Renvie's administrative tools are recorded in an audit log.
5. Prohibited Uses
Renvie does not, and will not:
(a) sell personal information, or share personal information for cross-context behavioral advertising;
(b) track you across websites or applications owned by other companies; or
(c) sell or license your financial information, including in Aggregate Data form.
6. De-identified and Aggregate Information
6.1 Where Renvie maintains De-identified Information or Aggregate Data, including daily totals and Usage Data that remains following the deletion of an account, Renvie (a) maintains and uses such information only in de-identified or aggregate form, (b) takes reasonable measures to ensure that such information cannot be associated with an individual or account, and (c) publicly commits not to attempt to re-identify any individual or account from such information.
6.2 Renvie contractually requires any recipient of De-identified Information or Aggregate Data to comply with the obligations set forth in Section 6.1, including the prohibition on re-identification.
6.3 Any Aggregate Data that Renvie publishes shall reflect the activity of not fewer than ten (10) accounts.
7. Retention
7.1 Renvie retains the data described in this Policy for the following periods:
| Category | Retention Period |
|---|---|
| Usage Data (random identifier) | Ninety (90) days, after which only daily totals are retained |
| Daily totals (Aggregate Data) | For so long as reasonably useful; such totals do not identify any individual |
| Renvie AI performance metrics | Per-account counts for so long as your account exists; totals thereafter |
| Problem reports | Until resolved, and thereafter for up to two (2) years; deleted upon deletion of your account |
| Error records | For a limited period |
| Administrative audit log | Two (2) years, for security purposes |
7.2 Upon deletion of your account, the association between your account and its random identifier is deleted, such that any Usage Data remaining until the expiry of the ninety (90) day period is no longer linked to you.
7.3 Further information is set forth in the Data Retention and Deletion Policy.
8. Changes
Renvie may amend this Policy from time to time. Renvie will not materially expand the categories of data used for product improvement, or the purposes for which such data is used, without first updating this Policy and, where required by applicable law, obtaining your consent. The date at the top of this Policy indicates the effective date of the current version.
9. Contact
Questions regarding this Policy may be directed to legal@renvie.app.